Privacy Policy

Our Commitment to Privacy

Obedient Automation ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website obedientautomation.com.au and any related services, sales, or communications.

What Information We Collect

We may collect the following types of personal information:

• Contact details – name, email address, phone number, and postal address
• Business information – company name, ABN, and industry
• Technical data – IP address, browser type, pages visited, and time spent on obedientautomation.com.au
• Communications – any messages, enquiries, or feedback you send us
• Payment information – billing details (processed securely via third-party payment providers)

We only collect personal information that is reasonably necessary for our business functions.

How We Collect Information

We collect personal information:

• Directly from you when you submit forms, register, or contact us via obedientautomation.com.au
• Automatically through cookies and analytics tools when you browse obedientautomation.com.au
• From third parties such as referral partners or social media platforms, where permitted by law

Why We Collect Your Information

Obedient Automation collects personal information to:

• Provide and improve our services
• Respond to your enquiries and requests
• Send you relevant updates and communications (where you have consented)
• Fulfil legal and regulatory obligations
• Improve our website and user experience

We will not use your personal information for any purpose other than the primary purpose for which it was collected, except where you have consented or where otherwise permitted under the APPs.

Direct Marketing

If you have opted in to receive marketing communications, Obedient Automation may contact you with relevant offers and updates. Every marketing communication will include a simple and clear option to unsubscribe. We will honour all opt-out requests promptly.

We will not use sensitive information for direct marketing purposes.

Disclosure to Third Parties

We do not sell your personal information. We may disclose it to:

• Service providers (e.g. hosting, analytics, payment processing) who assist in operating obedientautomation.com.au
• Professional advisers (accountants, lawyers) where required
• Regulatory or law enforcement authorities where required by law

All third-party service providers are required to handle your data in a manner consistent with this policy and the APPs.

Overseas Disclosure

Some of our third-party service providers may be located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.

Cookies

obedientautomation.com.au uses cookies and similar tracking technologies to improve your browsing experience and collect analytics data. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

You may disable cookies through your browser settings; however, some features of obedientautomation.com.au may not function correctly as a result.

Data Security

Obedient Automation takes reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use industry-standard security measures including encrypted data transmission (SSL/TLS).

In the event of an eligible data breach, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches (NDB) scheme.

Access and Correction

You have the right to access and request correction of the personal information Obedient Automation holds about you. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

Complaints

If you believe we have mishandled your personal information, you may lodge a complaint with Obedient Automation by contacting us directly. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Updates to This Policy

Obedient Automation may update this Privacy Policy from time to time. Any changes will be published on obedientautomation.com.au with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

For any privacy-related enquiries, please contact: